PC Internet issue

**sbenj69** · sbenj69, February 20th, 2009 04:05 PM

1 Open Internet Explorer 7.

2 Choose Tools from the menu.

3 From the resulting drop-down menu, choose Manage Add-ons, followed by Enable or Disable Add-ons....

4 In the Manage Add-ons window, choose Downloaded ActiveX Controls from the Show: drop-down box.

5 The resulting list will show every ActiveX Control that Internet Explorer 7 has installed. If an ActiveX Control is causing the problem you're troubleshooting, it will be one listed here.

6 Select the first ActiveX Control listed, then click the Delete button in the Delete ActiveX area at the bottom of the window, and click OK.

7 If prompted to restart Internet Explorer, do so.

8 Close and then reopen Internet Explorer 7.

9 Test whatever activities in Internet Explorer were causing the problem you're troubleshooting here.

10 If the problem is not resolved, repeat Steps 1 through 7, deleting one more ActiveX Control at a time until your problem is resolved.

11 If you've removed all Internet Explorer 7 ActiveX Controls and your problem continues, you may need to Selectively Disable Internet Explorer 7 Add-ons, unless you've done so already.

**Rebelle** · Rebelle, April 8th, 2009 11:32 AM

thanks peeps

i don't think i tried all those things you listed sbenj69 but i'll give it try again from the beginning.

i have another question though...things kind of got worse lately i get a block when trying to do something simple as target.com...so i allowed pop up but it continues. and now i noticed when i boot up...it usually shows pc ram right before windows screen and it reads 128MB of ram... ???...I should have like 1GB.

Thanks for the help!

**sbenj69** · sbenj69, April 8th, 2009 01:23 PM

Have you uninstalled Java and reinstalled it? Also, what kind of virus scans have you done lately? Have you ran Malware Bytes and/or Norman Malware?

Link for Norman Malware --->Norman Malware Cleaner - Free software downloads and reviews - CNET Download.com

the 128MB might have been your video card.

**Rebelle** · Rebelle, April 8th, 2009 02:07 PM

Hey sbenj69

don't remember doing anything with java.

also, using Avira AntiVir Personal - Free Antivirus
Free antivirus - Avira AntiVir

and would the link you provided do something different that the AVira?

Thanks again...I hope I can knock it out this evening.

**sbenj69** · sbenj69, April 8th, 2009 03:01 PM

well, I always use AVG with threatfire, and occasional scans with malwarebytes and norman malware.

AVG seems pretty useless these days, but threatfire seems to do well, and malwarebytes and norman malware I use to make sure there's nothing else.

**Rebelle** · Rebelle, April 8th, 2009 11:27 PM

Thanks Sbenj69...

update....
after running the antivirus today it found 2 trojans and i deleted them...and ran the link you provided (this was run on administrator account).

well, i have 2 user accounts on my pc (administrator and guestuser)...both have administrator permissions...but all seems fine with IE now on the administrator account but when i log into my guestuser account and open IE, the homepage opens but as soon as I try to type or click on something it just closes

any idea why it seems ok on the adminstrator account and not the guest?

Thanks!

**sbenj69** · sbenj69, April 9th, 2009 12:10 AM

try running the malware removal utilities while logged onto guestuser - the Norman Malware also scans active processes and deletes any that may be malware.

**Rebelle** · Rebelle, April 10th, 2009 10:09 AM

Hey there sbenj69....

i ran it on the guestuser but still no luck for the guestuser acct. still just IE up with no error or anything...p00f its gone.

would deleting that acct and creating a new one help? any other suggestions to get it to work on guestuser?

Thanks again!
Rebelle

**sbenj69** · sbenj69, April 10th, 2009 04:10 PM

if there's nothing you want to save in there, then, yes, that would have been my next solution.....

Hmmmmm, mayhaps system file checker might be in order if that doesn't help.

**Rebelle** · Rebelle, May 4th, 2009 09:05 AM

still having issues with this st00pid pc....

I went and bought Norton 360 because i'm not sure the anti-virus was killing the viruses....it was finding like 30 everytime I booted up. Well, now I installed the new norton and ran it and it keeps finding some trojan.vundo and seems to get rid of it but still keeps coming up every time scan is run and now the problem is ..... my keyboard no longer works...well, not the keyboard but I tried 3 different ones so I tried to uninstall and reinstall hardware for it but keep getting some code 10 prompt.

This $uck$ bad....any advice before i take it in for repair?

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